When did traditional banks start struggling with customers?

It is pretty obvious that digital transformation needs to start with customers first but banks often struggle with it. Banks should put customers always in the centre of their thinking. Digital transformation can be used as a catalysator and accelerate the process.

The role of analytics in a seamless customer journey

You open your banking app, apply for a loan, give some information about your living situation, your expenses and income, give access to your salary account (if it’s not the same bank), choose between different repayment options and right after the approved amount is on your bank account. Sounds like dreams of the future or a fairy tale? It’s not!

Digital Banking and FinTech Trends to watch in 2020 (and beyond)

In a recent article my colleague, Joan McGowan shared her views on banking trends for 2020. I agree with most of what she says. Here are my two cents:

Risk and Finance Integration

Crunch Time in the Banking Sector: Why Stress Testing Means Bringing Risk and Finance Together

With the European Banking Association (EBA) stress test and the Targeted Review of Internal Models (TRIM) initiative in 2018, there are more reasons than ever for banks to be consistently data-oriented and analytical. All banks know that.

Stress Testing

Der Stress ist vorprogrammiert: EBA-Methodikentwurf für den Stresstest 2020 steht

Nach dem Stresstest ist vor dem Stresstest. Getreu diesem Motto können (oder besser gesagt: müssen) sich Banken auf die regelmäßige Übung vorbereiten.

Risk Reporting BCBS 239

Den Spagat bewältigen: agile Risiko-Analyse mit SAS

 BCBS 239 verlangt es, der Fachbereich braucht es, die IT-Abteilung will es, und kaum eine Bank hat es: ein leistungsfähiges Tool, das die Anforderungen an die explorative Datenanalyse genauso erfüllt wie die Vorgaben für das Risiko-Reporting. Beides zu schaffen, ist in der Tat ein Spagat.